Frequently Asked Questions
Questions about wefox
Questions about the offer
Yes! Our customers can use wefox completely free of charge — including importing contracts and all the services. Our expenditures will be reimbursed by the insurance companies for assuming parts of their customer service. This way, the insurance companies have less to do and save money, and we can provide you with even better service for your contract needs — and all this from a single source.
Questions about registration
- Show contracts in the app
- Make changes to insurance policies, such as address changes
- Claim damages and arrange payments
- Quit contracts
- Enter into new contracts
Of course, we can arrange all this only upon your explicit request. Just tell us — simply via the app or on the website — what you want and we will do it for you. This way, you will have everything under control at all times without having to worry about anything!
By the broker mandate granted by you, wefox has the right to request your contract data from the insurance companies and show it in the app. This process has been automated and digitized by wefox so that you can always see the most recent contract data.
Questions about the service
The privacy of our customers is one of our highest priorities. wefox is committed to keep all your personal information and data strictly confidential. In addition to the use of personal passwords, all your data is transferred to our servers using encrypted connections (SSL). Furthermore, we promise to never disclose your data to third parties. For more information, please visit: https://www.wefox.de/datenschutz.
The wefox app offers a complete digital overview of all your insurance policies. This includes all the important information about your current insurance coverage, your insurance rates and upcoming deadlines. At the same time, the app also allows you to compare your insurance coverage with other offers in the market and optimize it if necessary.
wefox is your reliable partner for all private insurance matters — from health insurance to car insurance. However, with the exception of insurance for small businesses and freelancers, our offer does not include commercial insurance for enterprises.